Privacy Policy

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@joshuatreegetaway.com

This Privacy Policy governs the manner in which Joshua Tree Getaway collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://joshuatreegetaway.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Joshua Tree Getaway. 

We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

 

2. HOW DO WE USE YOUR INFORMATION?

 

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

 

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

 

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

 

8. HOW LONG DO WE KEEP YOUR INFORMATION?

 

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

10. DO WE COLLECT INFORMATION FROM MINORS?

 

11. WHAT ARE YOUR PRIVACY RIGHTS?

 

12. CONTROLS FOR DO-NOT-TRACK FEATURES

 

13. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

 

14. DO WE MAKE UPDATES TO THIS NOTICE?

 

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

16. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

 

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Website.
The personal information we collect may include the following:

1. 2. • • We may collect your name; phone number; email address; mailing address; username; password; information in blog comments; financial information (e.g., last four digits of your debit or credit card number, billing history, billing address, card type, issuing bank, expiration date, card origin by country); profile photo; and other similar information.

1. 1. • • Payment Data. We may collect data necessary to process your payment if you make reservatrion, (such as a credit card number), and the security code associated with your payment. All payment data is stored by Stripe. You may find their privacy notice link here.

1. 1. • • Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook or Google social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.

Information automatically collected

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice.

2. HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website for a variety of business purposes described below. 

1. 2. • • To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

1. 1. • • To manage user accounts. We may use your information for the purposes of managing your account and keeping it in working order.

1. 1. • • To request feedback. We may use your information to request feedback and to contact you about your use of our Services.

1. 1. • • To post testimonials. You will be able to post testimonials on our Website that may contain personal information.  If you wish to update, or delete your testimonial, please contact us at support@joshuatreegetaway.com and be sure to include your name, testimonial location, and contact information.

1. 1. • • To fulfill and manage your reservations. We may use your information to process and manage your reservations, payments, upgrades, or refunds made through the Joshua Tree Getaway Website or otherwise through our Services.

1. 1. • • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

1. 1. • • To send administrative information to you. We may use your personal information to send you your reservation updates, service and new feature information and/or information about changes to our terms, conditions, and policies.

1. 1. • • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, Services, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We may process or share your data that we hold based on the following legal basis:

1. 2. • • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

1. 1. • • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. (aka when procesing your payment and passing your billing information to Stripe payment portal)

1. 1. • • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

1. 1. • • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

1. 1. • • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

4. WHO WILL YOUR INFORMATION BE SHARED WITH? 

We only share and disclose your information with the following categories of third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“.

• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Finance & Accounting Tools
• Order Fulfillment Service Provider
• Payment Processors
• Social Networks
• User Account Registration & Authentication Services

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?  

Our Website offers you the ability to register and login using your third-party social media account (like your Facebook or Google logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, profile picture as well as other information you choose to make public on such social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice. Please note that we do not control and are not responsible for other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY? 

We are based in the United States and our servers are located in the United States. In order to provide our Services to you, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information. (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. With that in mind, we use appropriate safeguards when we transfer your information outside the EEA or UK to ensure your personal information remains protected and to comply with applicable data protection laws.

The bases, mechanisms, and measures we rely on include:

1. 2. • • Adequacy Decisions. When applicable, we may rely on EU or UK adequacy decisions to transfer your information outside the EEA or UK. When the relevant EU or UK authority issues an adequacy decision, that means they found the third country to offer adequate protection for personal information.

1. 1. • • Derogations. We may transfer information based on a derogation listed in Article 49 of the GDPR. We will only do so if the transfer of information meets specific strict conditions.

1. 1. • • Standard Contractual Clauses: We have implemented measures to protect your personal information, including by using Standard Contractual Clauses for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations.
   2. •  

8. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary to fulfil our services to you, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate encryption safeguards and organizational security measures designed to protect the security of any personal information we process. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

We do not solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 years of age or older. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age of 18, please contact us at privacy@joshuatreegetaway.com.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here.

If you are located in Switzerland, the contact details for the data protection authorities are available here.

If you have questions or comments about your privacy rights, you may email us at privacy@joshuatreegetaway.com

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

1. 2. • • Contact us using the contact information provided.

1. 1. • • Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. For further information, please see our Cookie Notice.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

13. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

14. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?   

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at privacy@joshuatreegetaway.com or by phone at 213 545-6376

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please do so by contacting us using the information listed above or by filling out our request form.